<?xml version="1.0" encoding="UTF-8"?>
<faqs type="array">
  <faq>
    <answer>Yes, we let you import your current double opt-in list from another provider and you won't have to send your subscribers another opt-in request.

Most newsletter companies don't allow importing email lists to prevent spammers from abusing their system. Unfortunately, this punishes the good guys just as much as the bad guys (and locks you into their service by making it difficult to switch).

We're equally concerned about spam, but have adopted a different solution: if you import a large list, we'll test it first before using it. For example, we might send your next email to 10 random people on the list and see if there are an unusually high number of unsubscribes, bounces, or complaints. If all is well, we might send the next one to 100, and then 1000, and so on until your complete list is imported.  Or if it looks like you're doing something fishy, then your account will be banned (often after just 10 emails).

How long does it take?  Well, it depends on how big your list is and how often you send out emails.  

Here is an estimate of how long it will take to import:&lt;ul&gt;&lt;li&gt;100 subscribers - 3 posts&lt;/li&gt;
&lt;li&gt;1,000 subscribres - 4 posts&lt;/li&gt;
&lt;li&gt;10,000 subscribers - 5 posts&lt;/li&gt;
&lt;li&gt;100,000 subscribers - 6 posts&lt;/li&gt;
&lt;li&gt;1,000,000 subscriberes - 7 posts&lt;/li&gt;
&lt;li&gt;etc...&lt;/li&gt;&lt;/ul&gt;

Note that each post must be at least 1 day apart.  If you send out 7 posts in one day it won't import the whole thing right away.

It's important to note that no one on your list will actually miss a blog post from you during the import process. They might receive it a few days later than everyone else if they aren't in the first test group, but their next email will contain all posts since their last email.  In other words, we keep track of when EACH subscriber was last emailed to ensure they receive all of your content.

When the import process is complete you'll see the status of your subscribers switch from &quot;&lt;%= Subscriber::STATUS[:importing] %&gt;&quot; to &quot;&lt;%= Subscriber::STATUS[:subscribed] %&gt;&quot; in your account.  If there is a problem we'll email you about it, otherwise just keep posting as usual and it will all take care of itself behind the scenes.

Testing the list in this manner is actually far more effective than any manual review process could be.  Credentials can always be faked or even a legitimately obtained list can contain people who aren't expecting to receive email from you.  &quot;Permission&quot; is a vague and temporary notion.  By testing the list in this manner we can be much more confident about whether your list is legitimate.

Overall, what this means is that it's much easier to switch to FeedmailPro from a competing service where you were previously locked in, paying higher and higher rates each month.  We won't subject you to an (ineffective) manual review process, or ask you to send another opt-in to your entire list (which typically results in mass confusion and lost subscribers).  You can import your current list from another service, and receive all the benefits of switching to FeedmailPro.</answer>
    <created-at type="datetime">2009-08-06T08:14:55Z</created-at>
    <id type="integer">1</id>
    <question>How does list importing work? Can I import my current subscriber list?</question>
    <rank type="integer">12</rank>
    <updated-at type="datetime">2010-01-22T13:52:22Z</updated-at>
  </faq>
  <faq>
    <answer>FeedBurner is probably the best option to start with for most blogs.  It's free and gets the basic job done.  The only reason you might want to upgrade to FeedmailPro is the same reason people upgrade to Aweber: you might need some more advanced features.

Here are a few signs you might have outgrown FeedBurner:&lt;ol&gt;&lt;li&gt;If you want more flexible scheduling.  The only option in FeedBurner is to send daily emails and this can overload your subscribers causing them to unsubscribe.  With FeedmailPro you can schedule delivery to weekly or whatever you'd like.&lt;/li&gt;

&lt;li&gt;If you want a &quot;thank you&quot; email to go out with a sign-up bonus or ebook after someone subscribes.  Many bloggers use sign-up bonuses to increase readership and you can't do this with FeedBurner.&lt;/li&gt;

&lt;li&gt;If you want to send out the occasional email blast to your list that isn&#8217;t a blog post. Some bloggers use this for affiliate promotions or to create special content only for people on their email list.&lt;/li&gt;

&lt;li&gt;If you signed up for Aweber a while ago and are now locked in, paying higher fees every month, FeedmailPro offers you a way out.  You can move your list without requiring another opt-in and losing half your subscribers.&lt;/li&gt;

&lt;li&gt;If you want to automate sending the subscription email to users who register elsewhere on your site. Let's say your company has a registration page.  You can put a checkbox there that says &quot;also subscribe me to your blog&quot; and it will automatically send them the confirmation email to subscribe to your blog. This advanced feature can drastically increase blog readership for many companies.&lt;/li&gt;

&lt;li&gt;If you'd like to segment your list into different groups to send them different content or marketing.&lt;/li&gt;&lt;/ol&gt;

To sum it up, for most blogs a simple and free solution like FeedBurner is a great start. If you're ready to start monetizing your blog or doing something more advanced, Aweber was what people always used in the past but it was very expensive. Now you can get the same advanced features at a much lower cost with FeedmailPro.</answer>
    <created-at type="datetime">2009-09-15T14:06:19Z</created-at>
    <id type="integer">7</id>
    <question>What's the advantage of using FeedmailPro over FeedBurner's Email Integration?</question>
    <rank type="integer">6</rank>
    <updated-at type="datetime">2010-03-09T03:12:28Z</updated-at>
  </faq>
  <faq>
    <answer>The service is free if you have less than 1,000 subscribers.  You can send as many blog posts and special messages to your list as you'd like.

If you have more than 1,000 subscribers it's just $&lt;%= Transaction::PRICE %&gt; per month.  There is no limit on the number of subscribers you can have (we don't have a tiered pricing structure).</answer>
    <created-at type="datetime">2009-11-05T03:16:16Z</created-at>
    <id type="integer">8</id>
    <question>How much does FeedmailPro.com cost?</question>
    <rank type="integer">3</rank>
    <updated-at type="datetime">2010-03-07T20:18:31Z</updated-at>
  </faq>
  <faq>
    <answer>Yes, we pay $3 per month for each customer you refer to FeedmailPro.  You'll continue to get this every month for as long as that person stays a customer, so the recurring income potential is great.  To become an affiliate just create a regular account and click the &quot;referrals&quot; tab.  All accounts have this affiliate option and there is no separate account to sign up for.  You don't have to use the newsletter service to be an affiliate.</answer>
    <created-at type="datetime">2009-08-14T17:07:00Z</created-at>
    <id type="integer">4</id>
    <question>Do you have an affiliate program?  How can I sign up?</question>
    <rank type="integer">2</rank>
    <updated-at type="datetime">2009-09-05T00:54:21Z</updated-at>
  </faq>
  <faq>
    <answer>Yes, simply add the same feed several times.  Each one can have separate subscribers and emails even though they use the same feed.</answer>
    <created-at type="datetime">2009-08-18T19:20:06Z</created-at>
    <id type="integer">6</id>
    <question>Can I segment my list?</question>
    <rank type="integer">1</rank>
    <updated-at type="datetime">2010-02-13T11:08:30Z</updated-at>
  </faq>
  <faq>
    <answer>You can use these fields to control how blog entries are displayed in your broadcast email.  Check out the default template for an example of how these work.

&lt;ul class=&quot;original&quot; style=&quot;padding-top:0;margin-top:0;&quot;&gt;&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:title] %&gt;&lt;/b&gt;&lt;br/&gt;The title of your blog.&lt;/li&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:link] %&gt;&lt;/b&gt;&lt;br/&gt;Link to your blog's homepage.&lt;/li&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:logo] %&gt;&lt;/b&gt;&lt;br/&gt;Image URL for your logo or header image.  You can set this when you edit a feed in FeedmailPro, and is optional.&lt;/li&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:do] %&gt;&lt;/b&gt;&lt;br/&gt;Starts the block for all blog entries.  The &lt;%= Mailing::FIELDS[:end] %&gt; field closes the block.  Anything in between will be repeated for each blog post.&lt;/li&gt;

&lt;ul&gt;&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:item_title] %&gt;&lt;/b&gt;&lt;br/&gt;Title of the blog post.&lt;/li&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:item_date] %&gt;&lt;/b&gt;&lt;br/&gt;Published date of the blog post.&lt;/li&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:item_author] %&gt;&lt;/b&gt;&lt;br/&gt;Author of the blog post.&lt;/li&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:item_description] %&gt;&lt;/b&gt;&lt;br/&gt;Contents of the blog post (either a summary or full content depending on what settings you pick when setting things up in FeedmailPro).&lt;/li&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:item_link] %&gt;&lt;/b&gt;&lt;br/&gt;Link to the blog post.&lt;/li&gt;&lt;/ul&gt;

&lt;li&gt;&lt;b&gt;&lt;%= Mailing::FIELDS[:end] %&gt;&lt;/b&gt;&lt;br/&gt;Closes the &lt;%= Mailing::FIELDS[:do] %&gt; block from above.&lt;/li&gt;&lt;/ul&gt;</answer>
    <created-at type="datetime">2009-08-06T08:17:21Z</created-at>
    <id type="integer">2</id>
    <question>What custom fields can I use in the broadcast email?</question>
    <rank type="integer">0</rank>
    <updated-at type="datetime">2010-02-26T02:50:37Z</updated-at>
  </faq>
  <faq>
    <answer>Our API offers another way to add subscribers.

For example, let's say you have an existing sign-up process on your website where users type their email address to create an account.  If you want them to also subscribe to your blog, you'll have to ask them to register again, and re-type their email.   Many of them won't take the additional step because they've already registered once and it's hassle to do it again.  

Wouldn't it be great if you could include a checkbox on your signup form that said &quot;also subscribe me to blog updates&quot; and they'd get the confirmation email right away?  This is what API access allows you to do.  It's a great way to get additional blog subscribers from your existing user base and automate the signup process.

Using the API is somewhat technical and is an advanced feature.  It requires you to integrate a piece of code into your website and signup process.  You will most likely need a programmer to help with this (we can't do it for you, it would require access to your site).

Steps:&lt;ol style=&quot;padding:0 10px;&quot;&gt;&lt;li&gt;On the &quot;settings&quot; tab in your account, enable API access.  Note your API key, we'll use this later.&lt;/li&gt;
&lt;li&gt;Go to your feeds tab and click &quot;edit&quot; on the feed that you want to use.  Look at the URL in your browser and find the ID of the feed (it's the number near the end, right before &quot;/edit/&quot;).  We'll also be using this.&lt;/li&gt;
&lt;li&gt;You'll now need to make an HTTP POST request to &quot;http://feedmailpro.com/account/subscribers&quot; with the feed_id, email you want to add, and your api key for authentication EACH time you want to add a new subscriber. See sample code below.&lt;/li&gt;
&lt;li&gt;The user will receive your confirmation email and if they confirm it by clicking the link they will be subscribed to your feed.&lt;/li&gt;&lt;/ol&gt;

Here is some sample code to help you integrate it into your site:

&lt;%= link_to &quot;Sample Ruby Code&quot;, &quot;http://www.pastie.org/582911&quot;, :target=&gt;&quot;_new&quot; %&gt;

&lt;%= link_to &quot;Sample PHP Code&quot;, &quot;http://www.pastie.org/583180&quot;, :target=&gt;&quot;_new&quot; %&gt;

If you generate code in another language and would like to share it, please post it to the support forum and we'll add it here.
</answer>
    <created-at type="datetime">2009-08-13T17:16:08Z</created-at>
    <id type="integer">3</id>
    <question>What is API access?</question>
    <rank type="integer">0</rank>
    <updated-at type="datetime">2010-03-06T19:10:59Z</updated-at>
  </faq>
  <faq>
    <answer>We automatically set your feed to disabled when we've been unable to generate mailings from it 3 times.  You can use the steps below to correct the problem and re-enable your feed.  There are a few things that can cause your feed to be disabled:

&lt;ol&gt;&lt;li&gt;&lt;strong&gt;Your feed url is no longer valid&lt;/strong&gt;
This can happen if you moved your blog to a new website or changed the feed url recently.  It can also happen if your website is down for a long period of time.

To resolve this, login to your account and go to the &quot;feeds&quot; tab.  Then click &quot;edit&quot; next to your disabled feed and click the &quot;settings&quot; tab next to where it says &quot;success email&quot;.  Here you can update the feed url (if it's moved) and re-enable your feed.  Click &quot;save changes&quot; and you're done.  We'll try accessing it again on your next send date.&lt;br/&gt;&lt;/li&gt;

&lt;li&gt;&lt;strong&gt;You don't have a mailing address setup for your account&lt;/strong&gt;
As part of the CAN Spam act it's required that you include a physical mailing address where people can unsubscribe at the bottom of each email.

To resolve this, login to your account and go to the &quot;settings&quot; tab.  Enter your mailing address and click &quot;Save Settings&quot;.  Then re-enable the feed using the same steps in #1 above.&lt;br/&gt;&lt;/li&gt;

&lt;li&gt;&lt;strong&gt;You don't have a &quot;from address&quot; set for your feed&lt;/strong&gt;
To resolve this, login to your account, go to the &quot;feeds&quot; tab, and click &quot;edit&quot; next to your feed.   Enter an email address in the &quot;From Email&quot; field.  Then click the &quot;settings&quot; tab next to where it says &quot;success email&quot; and re-enable your feed.  Finally, click &quot;Save Changes&quot; and you're done.&lt;br/&gt;&lt;/li&gt;&lt;/ol&gt;

Your mailings will start to be generated again once you feed is re-enabled.</answer>
    <created-at type="datetime">2009-08-18T18:36:03Z</created-at>
    <id type="integer">5</id>
    <question>It says my feed is disabled, what should I do?</question>
    <rank type="integer">0</rank>
    <updated-at type="datetime">2010-01-29T20:12:20Z</updated-at>
  </faq>
</faqs>
