It says my feed is disabled, what should I do?


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We automatically set your feed to disabled when we've been unable to generate mailings from it 3 times. You can use the steps below to correct the problem and re-enable your feed. There are a few things that can cause your feed to be disabled:

  1. Your feed url is no longer valid
    This can happen if you moved your blog to a new website or changed the feed url recently. It can also happen if your website is down for a long period of time.

    To resolve this, login to your account and go to the "feeds" tab. Then click "edit" next to your disabled feed and click the "settings" tab next to where it says "success email". Here you can update the feed url (if it's moved) and re-enable your feed. Click "save changes" and you're done. We'll try accessing it again on your next send date.

  2. You don't have a mailing address setup for your account
    As part of the CAN Spam act it's required that you include a physical mailing address where people can unsubscribe at the bottom of each email.

    To resolve this, login to your account and go to the "settings" tab. Enter your mailing address and click "Save Settings". Then re-enable the feed using the same steps in #1 above.

  3. You don't have a "from address" set for your feed
    To resolve this, login to your account, go to the "feeds" tab, and click "edit" next to your feed. Enter an email address in the "From Email" field. Then click the "settings" tab next to where it says "success email" and re-enable your feed. Finally, click "Save Changes" and you're done.

Your mailings will start to be generated again once you feed is re-enabled.

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